We make every effort to give the best service possible to everyone who attends our practice.
Giving feedback
To provide feedback:
- fill out a feedback form
- take part in the Friends and Family Test
- leave a review on the NHS website
- phone us on 01744 624810
Making a complaint
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
Please see the complaints process leaflet (PDF) for more information on how to make a complaint.
You and Your GP Charter
The You and Your General Practice charter (YYGP) has been developed to help patients understand what to expect from their general practice and how they can get the best from their GP team. YYGP also enables patients to provide feedback or raise concerns with their GP Practice, Healthwatch or their local integrated care board (ICB). The YYGP document published by NHS England can be found below.
NHS England » You and your general practice – English
If you want to give feedback, raise a concern or wish to make a formal complaint, ask to speak to the practice manager. Details on how to find your practice can be found below.
GP practices – NHS Cheshire and Merseyside
If you don’t feel comfortable doing this, contact the ICB Patient Advice Complaints Team.