Our practice manager is responsible for the smooth running and organisation of the practice. She will be happy to hear your comments, both good and bad.
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
The practice secretary deals with hospital appointments, correspondence and booking ambulances. There are also four administrative assistants.